How long will it take for my order to arrive?

From the moment you place your order to arrival at your door, ground delivery ranges from four to eight business days depending on where you are located. Ground delivery orders SHIP by Federal Express Ground directly from our warehouse in Joliet, Illinois within 1-3 business days. Transit time is IN ADDITION to processing time.

Business days are Monday through Friday.

Use this rule of thumb for figuring how long it will take your order to arrive via Fed Ex Ground to continental U.S. destinations:

Order processing time (24-48 hours which may vary depending on the time of day you place your order) + shipping time (1-5 business days) = 2-7 business days ***ALTHOUGH WE MAKE EVERY EFFORT TO STRICTLY ADHERE TO THIS TIMETABLE, WE DO RECOMMEND THAT YOU ALLOW A FEW DAYS “CUSHION” IN CASE OF ANY DELAYS***

During seasonal times, including Christmas, Halloween, Valentines, Easter and Spring Graduation season, please allow up to an additional 72 hours to process your order.

The following is a map showing APPROXIMATE shipping time by Fed Ex Ground from our warehouse in Joliet, IL. Ground transit times are NOT guaranteed by Federal Express. This map does not apply to orders shipping outside the continental US. See International Orders below. Colors indicate the following: Pink = 1 day, Turquoise = 2 days, Orange = 3 days Green = 4 days Purple = 5 days Yellow = 6 days Royal Blue = 7 days.

What if I need my order faster than the normal delivery time?

If you need to receive your order faster than you would through normal processing, you may upgrade your order to “HOT RUSH STATUS”. There is a fee to do this, and you MUST request this service by selecting the shipping option that includes a $35 rush charge.  Also, please add a  comment on the order asking for Hot Rush processing. The rush charge is $35. This rush charge is IN ADDITION to the freight charges on your order. AT PEAK HOLIDAY TIMES INCLUDING GRADUATION SEASON, PLEASE ALLOW AN ADDITIONAL 24 HOURS PROCESSING TIME ON ALL PRIORITY SHIPPING ORDERS. Please be aware, air shipments are VERY expensive, and we require customer confirmation of shipping charges before we ship orders via Fed Ex Air delivery.

Can my order be shipped outside the continental US?

At this time, we only ship to locations within the continental United States.  No orders can be shipped to HI, AK, APO, FPO or international destinations.

How can I track my order?

Your Fed Ex tracking numbers are not automatically emailed to you once your order has shipped. If you require a tracking number, send an email request to: customerservice@partyandpaperwarehouse.com.  We will forward your tracking number to you along with a direct link to the Tracking page on the Fed Ex website.

Is there a minimum order requirement?

There is NO minimum order requirement. However, there is a $10 service charge added to any order subtotaling less than $75. This service charge is included when you check out for your order.

How much will shipping cost?

Shipping charges are calculated during checkout based on your merchandise total. See the charts below for shipping charges. Next Day Air, and Second Day Air are available for an additional charge that is determined by Fed Ex. Should you require air shipping, please indicate this request on your order. AIR FREIGHT charges are usually very expensive, and we require customer approval before order processing for all air shipments. Should any additional freight charges be incurred, they will automatically be billed to your credit card as a separate charge.

LARGE ORDERS REQUIRING LTL FREIGHTLINE TRANSIT MUST SHIP TO A COMMERCIAL LOCATION WITH A LOADING DOCK. LIFTGATE SERVICE NOT AVAILABLE.

Does my order qualify for FREE FREIGHT?

Orders totaling $500 or more qualify for FREE GROUND DELIVERY! This only applies to orders shipped to a single destination within the continental United States (48 contiguous states).

What if my order does not ship complete?

Despite efforts to be in stock on 100% of our items at all times, we occasionally we sell out of products. In the event that this happens or in the event you order an item that has been discontinued, a credit will be issued to your credit card or Pay Pal account. WE DO NOT GUARANTEE AVAILABILITY. We make every attempt to contact our customers regarding out of stock items before the order is processed. We encourage you to put a comment on your order if you need to be contacted in the event your order cannot be shipped complete. We do not backorder items.