Returns

Items may only be returned for reasons of damage or defect. If you receive a damaged or defective item, please contact our offices immediately via email to obtain a return authorization.  If you refuse your order or make an unauthorized return, NO REFUND WILL BE ISSUED.

All claims of damage, shortage or shipping errors must be reported within 7 days of your receipt of the shipment. NO EXCEPTIONS. Goods that are damaged during transit are the responsibility of the carrier; however, we are happy to assist you in filing a claim. Please keep all original packing materials for inspection by the carrier’s claims agent if needed.  To file a claim, contact us at customerservice@partyandpaperwarehouse.com. We are happy to correct any error made in our distribution center as long as it is reported within the 7 day window.