Customer Service

If you have an order-related issue or product question, please email

Please DO NOT call to see if your order has been received, has been shipped or to add to your order. This type of question MUST be handled via email.

Email is the best way to receive the fastest response to your questions. It is essential that you reference your order number in your correspondence. Emails are typically answered the same day they are received during normal business hours.

If you have a brief question and cannot await an email reply, you may call and speak with a customer service agent during normal business hours. We regret that we are unable to accept phone-in orders.

Business Hours
Monday-Friday: 9:00am – 4:00pm (CST)
Phone: 214-310-6599

Location, Inc.
14856 Knollview Drive
Dallas, Texas 75248
Phone: 214-310-6599

We accept Visa, MasterCard, Discover, American Express and Pay Pal. Sorry, no CODs.

Your order is billed to your credit card upon submission to our website. In the event an item you order is not available at the time of shipping, a credit will be issued to your credit card within five business days.

To inquire about an outstanding credit, please contact us at with any questions.

All product images on our website are high-quality digital images provided to us by the manufacturer. However, due to monitor and browser variances (which are beyond our control), these images may or may not be an exact color match with actual product. If you need to match tableware colors to other items (such as for a wedding or matching a company logo), we are happy to mail you a napkin sample to ensure you make the proper color selection. If you would like to order a napkin sample, email your request to Please provide your name, address and the color you need.  Colors not “matching” is not justification for making a return. See the Returns page of our site.

Our items may NOT be returned except for reasons of damage or defect. If you receive a damaged or defective item, please contact our offices via email immediately to obtain a return authorization.

NO REFUND will be issued for an unauthorized return or a refused order. Party and Paper Warehouse is not responsible for return shipping charges.

If you need to report a damage claim or report receipt of defective merchandise, contact us at All claims of damage or shortage must be reported within 5 days of your receipt of the shipment. Goods that are damaged during transit are the responsibility of the carrier; however, we are glad to assist you in filing a claim. Please keep all original packing materials for inspection by the carrier’s claims agent if needed.

If you need to report a shipping error of any kind, contact us at All claims for errors on orders must be reported within 10 days of your receipt of the shipment. We are happy to correct any error made in our facilities on your order as long as it is reported within this time frame. We cannot be responsible for correcting errors reported outside the ten-day window of time.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.